Shipping policy

📦 Shipping & Handling Policy

Goodness and Grace Creates

Processing Times

• All orders are processed within 2–5 business days (excluding weekends and holidays).
• During high-demand seasons, processing times may be slightly longer. Customers will be notified of any significant delays.

Shipping Rates & Delivery

• Shipping rates are calculated at checkout based on the weight of your order and delivery location.
• Standard shipping typically takes 3–7 business days (within the U.S.).
• Expedited shipping options are available at checkout.

Order Tracking

• Once your order is shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

Handling & Packaging

• Each item is carefully packaged to ensure it arrives in perfect condition.
• Fragile items (such as mugs or soaps) include additional protective wrapping.

Delayed or Lost Packages

• Goodness and Grace Creates is not responsible for delays caused by the carrier, weather conditions, or incorrect shipping information provided by the customer.
• If your package is lost or delayed, please contact the carrier directly with your tracking number. We will also assist in resolving the issue whenever possible.

International Shipping

• At this time, we [only ship within the U.S. / ship internationally to select countries—you can clarify].
• International customers are responsible for customs duties, taxes, or fees that may apply.

Incorrect or Damaged Orders

• If you receive an incorrect or damaged item, please contact us within 7 days of delivery with your order number and photos of the product. We will send a replacement or issue a refund.